Confirm suspicious transactions in seconds, directly with your customer.
When a preventive model flags a transaction as suspicious, FRAML Alert Defense reaches the account holder through a smart cascade: first via WhatsApp and, if there's no reply, with an AI voice call.
We detected a COP 4,750,000 purchase at Online Store XYZ with your card ending in 4821. Do you recognize this transaction?
“Do you recognize the purchase for four million seven hundred fifty thousand pesos?”10:47
How FRAML Alert Defense validates a transaction in real time.
- The customer receives the alert via WhatsApp
- If there's no reply, an AI voice agent calls them
- Everything is logged for audit
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Alert Defense turns every alert into an answer.
It works as an extra verification layer: when FRAML MS or another detection engine flags a transaction, Alert Defense contacts the customer and confirms or rules out fraud in real time.
The engine raises an alert
The suspicious transaction reaches the orchestrator with the amount, merchant and account holder details.
Interactive WhatsApp
A message with the transaction details through the official channel. The customer confirms or rejects it in seconds.
Call with an AI voice agent
If there's no reply, an AI voice call reaches the customer to confirm or rule out the fraud by phone.
Preventive block or release
The answer goes back to the engine: transaction confirmed or blocked immediately, with auditable evidence.
Chat Defense
An interactive WhatsApp message with the transaction details. The customer confirms or rejects it in seconds.
Voice Defense
If there's no reply on WhatsApp, an AI voice call reaches the customer to confirm or rule out the fraud by phone.
Control dashboard
Alerts, response rates and fraud confirmations, visible in real time to your team.
What your anti-fraud operation needs today.
Smart 2-channel cascade
WhatsApp first, then a voice call, with no manual intervention.
Official WhatsApp messaging
A verified business account, with quick-reply buttons for the customer.
AI-powered voice bot
Validates identity and confirms or rules out fraud by phone. Detects voicemail and hangs up without affecting the case.
Instant alert notification
Customer contact starts the moment the engine flags the transaction.
Secure corporate access (SSO)
Your institution's single sign-on, with roles and permissions managed from the dashboard.
Full audit and traceability
WhatsApp conversation, recorded audio and a transcript of every call, ready for review.
An unanswered alert is a lost alert.
Every notification, reply and call is documented end to end, so your fraud and compliance team has full traceability and audit-ready evidence.
Book a demoIllustrative log.
Frequently asked questions.
What happens if the customer doesn't reply to the WhatsApp message?
FRAML Alert Defense automatically escalates to an AI voice call (Voice Defense), which contacts the customer to confirm or rule out the fraud by phone, with no manual intervention.
How is customer data protected during the voice call?
The voice bot never reads out the customer's full ID number: it masks the last digits and only confirms the information strictly needed to validate the transaction.
Who can access the control dashboard?
Access is corporate and restricted: users sign in with the institution's single sign-on (SSO), with roles and permissions managed from the dashboard itself.
Does FRAML Alert Defense replace FRAML MS or work alongside it?
It works as an extra verification layer: when FRAML MS or another detection engine flags a transaction as suspicious, FRAML Alert Defense contacts the customer and confirms or rules out fraud in real time.
See FRAML Alert Defense validating alerts on your own scenarios.
Book a 45-minute demo with our team. We'll walk you through the full flow: from the alert to the customer's answer and the decision.